Questions? Get the dirt here!
How will my plant arrive?
Our number one priority is that our plants arrive in happy, healthy condition. Most of our plants ship in their nursery grow pot, some of our plants ship directly potted in our earthenware plants, while others ship in their nursery grow pot placed inside the planter. How each plant ships is noted on its product page.
What if my order is a gift?
First, lucky them! Second, on our cart page you’ll find an option to add a note. You can rest assured that all orders are shipped without pricing information and include a care card for plant care instructions. Don’t worry, we won’t spoil what the surprise is or send them any marketing emails.
Do I have to repot my plant once it arrives?
The short answer is, no. First, let your plant acclimate to its new environment. Place the plant in the spot you plan to keep it in. Let it settle in for about two weeks.
After two weeks, your plant has adjusted - your home’s light levels and temperature differ from a greenhouse! - and you can pot it into its ceramic planter, if you choose. You might notice your plant’s earthenware planter is wider than the plant’s nursery pot. This space is for your plant to grow into, should you choose to repot it. But remember, this is optional: as long as your plant still has room to grow in its nursery grow pot, and looks happy and healthy, you don’t need to lift a finger!
For some, the mantra ‘plant care is self care’ means the convenience of leaving it in the nursery grow pot and for others, it may mean getting your hands dirty to repot. Do what works best for you! Do not be afraid to try different methods for different plants.
Why does my planter not have a drainage hole?
Most of our plants ship in their nursery grow pot to allow for a safe ride to your doorstep. Added bonus: grow pots have drainage holes so you don’t have to be as mindful when you water. They also give you the ability to use decorative planters that don’t have holes – à la cachepot. Our line of earthenware planters do not have drainage holes. The decorative planter serves as a saucer, catching excess water that drains out.
Tip: when watering your plant, add no more than 1/3 of the planter’s volume in water, to avoid over watering. Best practice is to feel the potting mix a few inches down first, and only water if the soil is dry.
What if I’m interested in placing a large order?
For large orders (quantities greater than 50) or corporate gifting inquires, please fill out our contact form.
What payment options do you offer?
We accept all major credit cards, Apple Pay, Google Pay and Afterpay, which allows you to pay in installments.
What is Afterpay?
Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.
How do I use Afterpay?
Simply shop Rooted Plant World, add items to your cart and checkout as you normally would. At checkout choose, Afterpay as your payment method. If it’s your first time using Afterpay, you’ll need to register and provide payment details.
If you’ve used Afterpay before, just log into your Afterpay account. Then complete your order—it’s that easy!
Please note, all items in your cart must be eligible for payment with Afterpay to checkout using this payment method.
How do I know if an item is eligible for Afterpay?
All items that can be purchased using Afterpay will be marked with an Afterpay logo on the individual product page. This includes: live plants, plant stands, planters and accessories shown with the Afterpay logo.
Items that cannot be purchased using Afterpay include: limited edition collections, products made by third party vendors, subscriptions, and gift cards.
If you’d like to purchase these items, simply place a separate order!
I selected an Afterpay item - why isn’t it showing up in my cart?
All items in your cart must be eligible for payment with Afterpay to use this payment method. If you don’t see an Afterpay payment option, its means one or more items in your cart are ineligible for Afterpay.
How does the payment schedule work?
Customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
When will my items be delivered if I use Afterpay?
Afterpay orders are delivered under our standard shipping time frame, like any order placed on rootedplantworld.com.
Visit our shipping page for more information.
Is there a limit to how much I can spend on a single transaction?
Yes, your total amount due must be between $35 and $2,000 to use Afterpay on rootedplantworld.com.
How do I return or exchange an item purchased using Afterpay?
Items purchased with Afterpay follow Rooted Plant World's return & exchange policy. Rooted Plant World will notify Afterpay of your return and Afterpay will process the appropriate refunds.
Where can I find out more about Afterpay?
For common questions on payments, check out the Afterpay Payments FAQ.
If you have any questions about your Afterpay account, please contact Afterpay directly.
Why does my plant look different from the website?
Live plants and pottery will have variations in color, texture, finish, and size. While we make every effort to display our potted plants as accurately as possible, there may be subtle differences from what is displayed online.
My order arrived damaged, what do I do?
Every plant is fragile and the shipping process is not always kind (or easy). Most of the time we get it right, but sometimes we don’t. When that happens, we fix it – be it a damaged plant or pot due to shipping carrier mishandling. Please inspect your package when you receive your delivery. Should your order arrive damaged, please fill out our contact form (make sure to include a photo) and we’ll get back to you within 2 business days. The form ensures we have what’s needed to help you as soon as possible!
In the unlikely event a plant is received dead on arrival, it will always be replaced.
Does Rooted Plant World carry product from other brands?
We carry an assortment of products from independent makers and brands that share our aesthetic, values, and vibe. If your product is from a third party vendor or artisan, the brand’s name will be noted in green on the product page. These products ship directly from the vendor, within 5-10 business days, unless noted otherwise on the product page. You won’t receive tracking information for these items, but can contact us for support on all orders.
We only accept returns on products made by third party vendors if the item arrived damaged. If your order was damaged in transit, please fill out our contact form and we’ll get back to you within two business days. The form ensures we have what’s needed to help you as soon as possible, including photos.
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